About SERGENTA AI
SERGENTA AI is a Swiss-engineered enterprise AI platform company. We build autonomous AI agents, unified intelligence systems, and scalable platforms that transform how enterprises capture intelligence, orchestrate workflows, and drive growth. Headquartered in Switzerland with a global footprint, we serve organisations worldwide — from DACH enterprises to global Fortune 500 companies. Our BIOS™ platform unifies enterprise data, knowledge, and intelligent systems into one scalable architecture. We are continuously hiring exceptional talent worldwide to fuel our international expansion.
About Customer Success
Our Customer Success team ensures that every SERGENTA AI customer achieves measurable value from our platform. From onboarding and adoption to long-term strategic partnerships — we are the trusted advisor that guides enterprises through their AI journey.
Position Overview
We are seeking a Head of Customer Success to join our Customer Success team in Zurich, Switzerland. In this executive-level role, you will contribute to building and scaling SERGENTA AI's enterprise platform, working alongside a world-class team of engineers, designers, and business professionals.
Key Responsibilities
- Own the post-sale customer journey from onboarding to renewal and expansion
- Build strong, trusted relationships with customer stakeholders
- Develop and execute customer success plans aligned with business outcomes
- Drive product adoption and identify upsell/cross-sell opportunities
- Conduct regular business reviews and success metrics tracking
- Collaborate with product and engineering on customer feedback
- Define department strategy, goals, and roadmap in alignment with company objectives
- Build, lead, and mentor a high-performing team
- Own budget, headcount planning, and resource allocation
- Represent the department in executive leadership discussions
Daily Activities
- Hosting onboarding sessions and training workshops
- Conducting quarterly business reviews with customers
- Monitoring customer health scores and usage analytics
- Collaborating with support on technical issue resolution
- Identifying expansion opportunities with the sales team
- Creating customer success materials and documentation
Required Qualifications
- Bachelor's degree in Business or a related field
- 3+ years of customer success or account management experience in SaaS
- Strong relationship-building and communication skills
- Experience managing enterprise customer portfolios
- Ability to understand and articulate technical concepts
Preferred Qualifications
- Experience in AI/ML or enterprise software customer success
- Technical background or implementation experience
Technical Skills
Technologies & Tools
Soft Skills
- Strong analytical and problem-solving mindset
- Excellent written and verbal communication
- Collaborative team player with cross-functional experience
- Self-driven with a bias for action and ownership
- Adaptability in a fast-paced, international environment
- Fluency in English (working language); additional languages are a strong advantage
Required Languages
Benefits & Perks
- Competitive salary aligned with the local market and your experience
- Equity participation — share in SERGENTA AI's long-term success
- Flexible and hybrid working models (role-dependent)
- 25+ days of paid vacation plus public holidays
- Comprehensive health, dental, and vision insurance
- Annual learning & development budget of CHF 3,000+
- Full access to the SERGENTA AI Academy — certifications, courses, and mentorship
- Modern equipment: MacBook Pro, displays, and tools of your choice
- Global mobility opportunities — work from any SERGENTA office for 4 weeks/year
- Company retreats, team events, and an inclusive engineering culture
Career Development
At SERGENTA AI, we invest in your growth. Every employee receives a personal learning & development budget, full access to the SERGENTA AI Academy, and structured career paths with regular reviews. We support internal mobility across departments and countries — your career trajectory is limited only by your ambition.
Hiring Process
Application Review
Our talent team reviews your application within 5 business days.
Initial Conversation
A 30-minute call with a recruiter to discuss your background and motivations.
Technical / Role Assessment
A role-specific interview or case study with the hiring manager and team.
Team & Culture Interview
Meet 2–3 future colleagues to assess cultural fit and collaboration style.
Offer & Onboarding
Reference checks, offer extension, and a structured onboarding programme.
Frequently Asked Questions
Do I need to speak German to work at SERGENTA AI?
English is our working language. For roles based in Switzerland, Germany, or Austria, local language proficiency is required or strongly preferred. Each job listing specifies the exact language requirements.
Can I work remotely?
Most roles offer hybrid or remote-friendly working models. Country Manager and certain client-facing positions require on-site presence. The working model is specified in each job listing.
Do you sponsor visas?
Yes, for exceptional candidates we support visa sponsorship in Switzerland and select countries. Please discuss this with your recruiter during the initial conversation.
What is the typical hiring timeline?
From application to offer, the process usually takes 3–4 weeks. We aim to provide feedback at every stage.
I don't see a role that fits — can I still apply?
Absolutely. We welcome open applications from exceptional talent. Send us your CV and a short note about how you'd like to contribute.
Ready to apply?
Join SERGENTA AI and build the future of enterprise AI.