About SERGENTA AI
SERGENTA AI is a Swiss-engineered enterprise AI platform company. We build autonomous AI agents, unified intelligence systems, and scalable platforms that transform how enterprises capture intelligence, orchestrate workflows, and drive growth. Headquartered in Switzerland with a global footprint, we serve organisations worldwide — from DACH enterprises to global Fortune 500 companies. Our BIOS™ platform unifies enterprise data, knowledge, and intelligent systems into one scalable architecture. We are continuously hiring exceptional talent worldwide to fuel our international expansion.
About AI Engineering
Our AI Engineering team designs, builds, and operates the core intelligence layer of the SERGENTA AI platform. From LLM orchestration and multi-agent systems to RAG pipelines and AI evaluation frameworks, we push the boundaries of what enterprise AI can do — with a relentless focus on reliability, security, and measurable business impact.
Position Overview
We are seeking a Applied AI Engineer to join our AI Engineering team in New York, United States. In this mid-level role, you will contribute to building and scaling SERGENTA AI's enterprise platform, working alongside a world-class team of engineers, designers, and business professionals.
Key Responsibilities
- Design and implement AI/ML systems that solve real enterprise problems
- Build and optimise LLM-based applications, including prompt engineering, fine-tuning, and evaluation
- Develop RAG pipelines, vector search, and knowledge retrieval systems
- Architect multi-agent systems with robust orchestration and error handling
- Collaborate with product, design, and software engineering to ship production AI features
- Conduct research and prototypes to evaluate new AI technologies and approaches
- Ensure AI systems meet enterprise security, compliance, and governance standards
- Write clean, tested, and well-documented code with a focus on maintainability
Daily Activities
- Writing and reviewing Python/TypeScript code for AI features
- Designing prompts, chains, and agent workflows
- Running experiments to evaluate model performance and quality
- Collaborating with product managers on requirements and roadmaps
- Debugging production issues and optimising latency/cost
- Documenting architectures and sharing knowledge with the team
Required Qualifications
- Bachelor's or Master's degree in Computer Science, AI, ML, or a related field
- Hands-on experience building and deploying AI/ML applications in production
- Strong programming skills in Python; familiarity with TypeScript is a plus
- Experience with LLM frameworks (LangChain, LlamaIndex, or similar)
- Understanding of RAG, embeddings, and vector databases
- Familiarity with cloud platforms (AWS, GCP, or Azure)
Preferred Qualifications
- PhD in AI/ML or a related discipline
- Experience with multi-agent systems and orchestration frameworks
- Contributions to open-source AI projects
- Published research at NeurIPS, ICML, ACL, or similar venues
Technical Skills
Technologies & Tools
Soft Skills
- Strong analytical and problem-solving mindset
- Excellent written and verbal communication
- Collaborative team player with cross-functional experience
- Self-driven with a bias for action and ownership
- Adaptability in a fast-paced, international environment
- Fluency in English (working language); additional languages are a strong advantage
Required Languages
Benefits & Perks
- Competitive salary aligned with the local market and your experience
- Equity participation — share in SERGENTA AI's long-term success
- Flexible and hybrid working models (role-dependent)
- 25+ days of paid vacation plus public holidays
- Comprehensive health, dental, and vision insurance
- Annual learning & development budget of CHF 3,000+
- Full access to the SERGENTA AI Academy — certifications, courses, and mentorship
- Modern equipment: MacBook Pro, displays, and tools of your choice
- Global mobility opportunities — work from any SERGENTA office for 4 weeks/year
- Company retreats, team events, and an inclusive engineering culture
Career Development
At SERGENTA AI, we invest in your growth. Every employee receives a personal learning & development budget, full access to the SERGENTA AI Academy, and structured career paths with regular reviews. We support internal mobility across departments and countries — your career trajectory is limited only by your ambition.
Hiring Process
Application Review
Our talent team reviews your application within 5 business days.
Initial Conversation
A 30-minute call with a recruiter to discuss your background and motivations.
Technical / Role Assessment
A role-specific interview or case study with the hiring manager and team.
Team & Culture Interview
Meet 2–3 future colleagues to assess cultural fit and collaboration style.
Offer & Onboarding
Reference checks, offer extension, and a structured onboarding programme.
Frequently Asked Questions
Do I need to speak German to work at SERGENTA AI?
English is our working language. For roles based in Switzerland, Germany, or Austria, local language proficiency is required or strongly preferred. Each job listing specifies the exact language requirements.
Can I work remotely?
Most roles offer hybrid or remote-friendly working models. Country Manager and certain client-facing positions require on-site presence. The working model is specified in each job listing.
Do you sponsor visas?
Yes, for exceptional candidates we support visa sponsorship in Switzerland and select countries. Please discuss this with your recruiter during the initial conversation.
What is the typical hiring timeline?
From application to offer, the process usually takes 3–4 weeks. We aim to provide feedback at every stage.
I don't see a role that fits — can I still apply?
Absolutely. We welcome open applications from exceptional talent. Send us your CV and a short note about how you'd like to contribute.
Ready to apply?
Join SERGENTA AI and build the future of enterprise AI.