Every call answered.
Every customer served.
Sergenta's AI phone assistant speaks naturally, understands requests in real time and handles routine calls on its own – set up, operated and supported by your Swiss enterprise AI partner.
Why now?
Every unanswered call is a customer calling someone else. Meanwhile, phone routine ties up your best people.
Missed calls cost revenue
Peak times, lunch, after hours: exactly when customers call – and hit voicemail.
Skilled staff are scarce
Your team should advise and sell, not read out opening hours.
Customers expect instant answers
Hold music and call-back notes no longer fit a modern company.
What the assistant handles for you
Reception & call handling
Answers every call politely, handles common questions and connects to the right person when needed.
Appointment booking
Books, reschedules and confirms appointments during the call – matched to your availability.
Call-backs & lead qualification
Calls leads back, asks the right questions and hands qualified leads to your sales team.
Customer service
Resolves recurring requests instantly and noticeably relieves your support team.
Orders & information
Provides status, deliveries, opening hours or offers – any time.
Outside business hours
No more missed calls in the evening, at weekends or at peak times.
Where it makes sense today
Practices & healthcare
Appointments, prescription requests, first information.
Real estate & property
Viewings, damage reports, tenant requests.
Trades & construction
Job intake, quote requests, scheduling.
Hospitality
Reservations, guest requests, special wishes.
Garages & mobility
Service bookings, tyre changes, status checks.
Finance & insurance
First contact, claims intake, call-back management.
The technology behind it
We use the world's most capable speech AI models and connect them with proven carrier-grade telephony – securely orchestrated by the Sergenta platform.
Real-time speech AI
Latest-generation models that understand and produce speech directly – no detour through text. Natural pauses, intonation and interruptibility.
Carrier-grade telephony
Connects to your existing number and phone system via globally established voice networks. Customers dial as usual.
Integrated with your systems
Calendar, CRM, ticketing or ERP: the assistant reads and writes where your team already works.
Governance & guardrails
Clear rules on what the assistant may say and do. When unsure, it hands over to a person – fully logged.
Why Sergenta?
A voice agent isn't a plug-in. It speaks on behalf of your company. That takes a partner who brings technology, processes and accountability together.
Swiss enterprise AI partner
Engineering discipline, precision and reliability – from analysis to operations.
Compliance from day one
Aligned with Swiss nDSG, GDPR and the EU AI Act – including transparent AI disclosure during calls.
Tailored, not templated
Your tone, your processes, your knowledge. We train the assistant on your company.
Measurable operations
See which calls were resolved and how – and we keep optimising with you.
Live in three steps
Analysis
We evaluate your most frequent calls and define together what the assistant handles – and what deliberately stays with people.
Build & test
We set up voice, knowledge and integrations and test intensively with real scenarios before any customer hears it.
Go-live & operations
Your number stays the same. We monitor, improve and scale – you stay in full control.
Frequently asked questions
Hear for yourself how it sounds.
In a personal demo the assistant calls you live. 30 minutes, no obligation, with a concrete assessment for your company.
Book a personal demo